You are here

FAQs

Index:

1. Where can I find great apps and websites to use with my students?
2. What program can I use to build a free website?
3. Does the District have a learning management system (LMS) that I can use with my Secondary school students?
4. Who do I contact for account & password help?
5. What should I know about logging in to my district computer or email account?

6. How do I log in to my District Google Learn34.com account?
7. How do I retrieve my files if I backed them up to my District Google Learn34.com account?
8. How do I use District Google Learn34.com with students?
9. How do I use Chromebooks?
10. How do students print from a Chromebook?

11. How do I connect to a printer using my staff computer?
12. Why does my new or repaired computer seem to have a lot of error messages or not work properly?
13. How do I add District software such as Dragon Naturally Speaking or SMART Board software to my computer?
14. How do I learn more about Windows 10?
15. Who sets up my Tech Tub at my Elementary or Middle school?

16. Why do I seem to be running out of file storage space on my new laptop?
17. What do I do if my computer does not have a CD/DVD drive and I need one?
18. Is Successmaker supported by the District?
19. Why can't I type in Word with SMART software installed?
20. Do you have any recommendations for self-directed ProD?

21. Does the District have a FOIPPA compliant survey tool for gathering private data?
22. How do I access free Microsoft Office software for a personal computer?
23. Where can I find District guideliness related to computer technology and hardware?
24. Where can I find some tips on how to use District iPads?



1. Where can I find great apps and websites to use with my students?

Here are 4 good choices:

1. Use the “Kids media app” from Common Sense Learning: https://www.commonsensemedia.org/mobile
2. Open the Chrome web browser and begin exploring here: https://chrome.google.com/webstore/category/app/8-education
3. BC Digital Classroom: http://destiny.sd34.bc.ca
4. On a District iPad open the app called SD34 Apps. All of the apps in SD34 apps are available and can be downloaded onto the iPad by anyone using the iPad. (Do not use the Apple Store on District iPads).


2. What program can I use to build a free website?

Websites for classrooms/courses, as well as for curricular and extra-curricular programs, teams, and so on are really useful. It is recommended that teachers and administrators use their learn34.com Google Education account and use Google Sites to build their website. To begin, go to http://sites.google.com, login with your Learn34.com account, and click on "New Google Sites."


3. Does the District have a learning management system (LMS) that I can use with my Secondary school students?

Moodle is available for teachers at no cost and is best used with Secondary school students. Our own Abbotsford Virtual School uses Moodle extensively for their course offerings. Moodle is more full-featured than Google Classroom. For more information including an account please contact Zhi Su, District Vice-Principal, Blended Learning by email at: zhi_su@sd34.bc.ca 


4. Who do I contact for account & password help?

District computer and email accounts: helpdesk@sd34.bc.ca | 604-855-HELP
Self-service password reset portal for District computer and email accounts: https://ssp.sd34.bc.ca

MyEducation BC accounts: myedhelp@sd34.bc.ca | 604-855-HELP

Google Education learn34.com staff accounts including passwords: mark_oneil@sd34.bc.ca
If you are missing students in learn34.com Google Education please use this form: http://tinyurl.com/NewLearn34Student (Note: you must login with your learn34.com account to be able to access this form.)


5. What should I know about logging in to my district computer or email account?

Computer and SD34 email accounts have the same usernames and passwords. The username format is firstname.lastname and the password should be at least 8 characters long and have upper case, lower case, a number, and a special character. Approximately every 90 days you will be asked to change your password.

Email can be accessed on a computer using a web browser. Go to: http://webmail.sd34.bc.ca. If you want to set up your iPhone, iPad or Android device for email you will need the following information:
Type of mail account: Exchange
Server: webmail.sd34.bc.ca
Domain: sd34
 Email format: firstname_lastname@sd34.bc.ca
Username format: firstname.lastname

Sometimes when using a program such as Microsoft Outlook on a computer you may need to add "sd34\" before your username to log in, e.g. sd34\firstname.lastname. It is recommended that the Outlook email program be set up when you are connected to the SD34 network. It is not necessary to use the Outlook email program. Webmail continues to be recommended for everyone.

If you have any issues with your password or account for email, or for logging on to a PC computer, contact the Tech Centre help desk at 604-855-HELP or email helpdesk@sd34.bc.ca

Every 90 days you must change your email/PC account password. There will be a notification in advance of this requirement. Use the self-service password reset portal: https://ssp.sd34.bc.ca If you do not use the self-service portal then you must make this change on a district PC computer while connected to the school district network.


6. How do I log in to my District Google Learn34.com account?

Go to this website using the Chrome web browser: http://learn34.com
In the top left corner click on G Suite and choose Drive
Log in with your learn34.com account username and password. The username will be in this format: firstname.lastname@learn34.com. If you need account/password help please email Mark O’Neil (Tech Centre Technician) at mark_oneil@sd34.bc.ca

Note: If you have another Google account such as a personal Gmail account, log out of that account first, before logging in to your learn34.com Google Education account.


7. How do I retrieve my files if I backed them up to my District Google Learn34.com account?

Once you log in to Drive you can see your files. You can choose to leave them in Drive and work with them from there. You can also download files and folders to your computer. Right click on the file or folder to download to your computer.

Notes:

To comply with the FOIPPA law do not store private student data in your learn34.com Google Education account (unless consent forms have been collected related to using Google Apps and Classroom).

If a file was converted from Word to Google Docs format when it was uploaded, as you download the file to your computer it will be converted back into a Word file; same with Excel and PowerPoint files.


8. How do I use District Google Learn34.com with students?

Student accounts have been made but are not activated until FOIPPA compliant consent forms are returned to the school office. School admin will receive a copy of student names and passwords and can release them to teachers once consent forms have been collected. It is up to each school to decide how to manage the consent form and password distribution process. Consent forms are located on the Curriculum - Digital Learning website: http://curriculum.sd34.bc.ca/node/24444

Notes:

A signed Google consent form must be on file before providing a password to a student; schools keep the consent forms at the office and can use them from one year to the next; new students to a school need to complete the consent form process unless it was shared from the previous school

If you are missing student accounts please use this form: http://tinyurl.com/NewLearn34Student

The format for student usernames in learn34.com allows for no duplication of any student names:
- year of graduation followed by
- first name and last initial and then
- the last 4 digits of their student ID


9. How do I use Chromebooks?

Students should log in with their own learn34.com Google Education account to use the Chromebooks. If they do not have a learn34.com account the Guest account can be used (look for it bottom left on the Chromebook log in screen).

Notes: there is no password for Guest; it is more difficult for students to save work when using the Guest account; it is recommended that in grades 4-8 Tech Tubs be used to store up to 6 Chromebooks in each enrolling classroom. Here is a helpful website related to using Chromebooks for learning: http://www.schrockguide.net/chromebooks.html


10. How do students print from a Chromebook?

Chromebooks will not print to paper at school however there are some options for printing:

Email the file to their teacher if the teacher is willing to print for the student

Log in to their learn34.com account at home, go to Drive where their work is saved, and print at home if this is acceptable to their parent(s)/guardian(s)

Use a school computer that is connected to a printer to log in to their learn34.com Google Drive account and print from the school computer


11. How do I connect to a printer using my staff computer?

Search for “Printers & scanners” in the search field, bottom left. Look for your printer in the list, click on it, and set it as default. If you don’t see your printer in the list go to “Add a printer or scanner” and you should see more printers. Choose your printer. If you still do not see your printer click on these words which are usually at the bottom of the add printer page: “the printer that I want isn’t listed.” Choose the TCP/IP option and enter the number (IP address) that is affixed to the printer.

Note: some older printers are incompatible with Windows 10 64-bit. Double-check online for a Windows 10 64-bit printer driver but if it does not exist that printer should go to electronics recycling.


12. Why does my new or repaired computer seem to have a lot of error messages or not work properly?

For example:
You may notice that you can’t save a Word file to your new computer desktop
You can't login at home
You get something called a privacy error
Some apps such as the camera app appear to be locked

You are receiving these messages because you don’t have all the settings from the district server on your computer yet. Plug-in for wired internet at school, start your computer, and let it actively run (no sleeping) for up to 10 minutes. Then shut down, wait until any lights on the computer are off, and start up again. It should now have the settings it needs from the district server. If you still have problems please contact the Tech Centre (ITC) help desk at 604-855-HELP or helpdesk@sd34.bc.ca


13. How do I add District software such as Dragon Naturally Speaking or SMART Board software to my computer?

Search for and open “Software Center.” A few tips: wait for the software list to load; try clicking on some of the other tabs at the top of Software Center; this only works at school; the install button is bottom right. If the software list does not load after a while the Tech Centre should be contacted for support at 604-855-HELP. Note: shut down and start up again while plugged in for internet before calling as this may fix the problem.


14. How do I learn more about Windows 10?

Use the app called “Get Started.” Note: if it doesn’t seem to work it probably needs updating. Search for “store” and open the Microsoft Store. Search for “Get Started” in the Store, click on it, and then after a short wait an update button will appear. Do the update. After this is done click on the start menu and look for the large tile called Get Started.


15. Who sets up my Tech Tub at my Elementary or Middle school?

Each Elem and Mid school sets up its own Tech Tubs. There is 1 Tech Tub for each enrolling classroom. (6 Chromebooks grades 4-8 and 6 iPads grades K-3).

Tips: 

The nuts and bolts and screws are for mounting to a wall or a desk. We do not advise that you do this. Use the pictogram in the box to build the Tech Tub. Slide the shelves into place and add the power bar. Please recycle the cardboard at school. It will take some effort to fit 6 Chromebooks into a Tech Tub but it can be done. Thank you for your efforts.


16. Why do I seem to be running out of file storage space on my new laptop?

The new laptops have less storage space than computers that you may have used in the past. Our new laptops have fast SSD drives that hold 128GB of files including the operating system. Older computers often have 500GB of storage space but this is on a slow spinning hard drive. If you have a large number of video, audio, or image files we recommend keeping them on an external USB drive or in learn34.com Google Drive which has unlimited free storage (no personal student data to be FOIPPA compliant).


17. What do I do if my computer does not have a CD/DVD drive and I need one?

Most computers no longer have optical drives. Retail outlets such as London Drugs have external USB CD/DVD drives starting at around $25. Many people are converting video and audio on CD’s or DVD’s to digital files. Try using Windows Media Player to convert CD’s into audio files and download Handbrake from handbrake.fr for video conversion. Digital Learning Helping Teachers can be contacted for more information.


18. Is Successmaker supported by the District?

Successmaker is no longer supported by the District. The decision was made because Successmaker is considered to be a poor match as a resource for the pedagogical approaches that are part of the revised Curriculum.


19. Why can't I type in Word with SMART software installed?

This issue with Notebook 11.4 Smartboard software can be easily solved. Contact Deirdre DeGagne at deirdre_degagne@sd34.bc.ca and she will send you an easy walkthrough on how to fix the issue.


20. Do you have any recommendations for self-directed ProD?

We recommend Redbird Advanced Learning for ongoing self-directed professional development. Contact zhi_su@sd34.bc.ca for more information. Go to: https://redbirdlearning.com/our-offerings/professional-development/


21. Does the District have a FOIPPA compliant survey tool for gathering private data?

Yes, the District has a program called SelectSurvey that runs on District servers. It is a full-featured survey tool. For a SelectSurvey account or training please contact Gary Toews at gary_toews@sd34.bc.ca


22. How do I access free Microsoft Office software for a personal computer?

Download the PDF instruction file at the bottom of this webpage.


23. Where can I find District guideliness related to computer technology and hardware?

In Abbyconnect at https://abbyconnect.sd34.bc.ca/Department/ITC/Pages/default.aspx and also in the PDF file at the bottom of this webpage.


24. Where can I find some tips on how to use District iPads?

Please have a look at this webpage: https://sites.google.com/learn34.com/digitallearning/devices/ipads-in-the-classroom